O2 Shop West Bromwich

Address: 33 New Sq, West Bromwich B70 7PP, United Kingdom.
Phone:1212729099.
Website: stores.o2.co.uk
Specialties: Cell phone store, Mobile phone repair shop.
Other points of interest: In-store pick-up, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wi‑Fi, Wi‑Fi, Quick visit, Electronics, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 170 reviews on Google My Business.
Average opinion: 3.9/5.

Location of O2 Shop West Bromwich

O2 Shop West Bromwich 33 New Sq, West Bromwich B70 7PP, United Kingdom

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Open Hours of O2 Shop West Bromwich

Open today until 17:30.

Monday: 09:00–17:30
Tuesday: 09:00–17:30
Wednesday: 09:00–17:30
Thursday: 09:00–17:30
Friday: 09:00–17:30
Saturday: 09:00–17:30
Sunday: 11:00–17:00

Introduction

The O2 Shop West Bromwich, situated at 33 New Square, is a leading telecommunications store that caters to the diverse needs of its customers in the West Bromwich area. This comprehensive guide provides a detailed overview of the store, its services, location, unique features, practical information, and positive aspects highlighted by customer reviews.

Main Services

The O2 Shop West Bromwich offers a wide array of services, ensuring that customers find everything they need under one roof.

Mobile Phone Sales: The store offers a vast collection of the latest mobile devices from various brands, including iPhone, Samsung, and Google, among others.
Mobile Phone Upgrades: Customers can upgrade their existing devices with the latest models, taking advantage of O2's upgrade programs.
Mobile Phone Repairs: The in-store repair service caters to various issues, such as screen replacements, battery fixes, and water damage repairs.
Sim-Only Deals: O2 offers a variety of sim-only plans, providing customers with flexibility and competitive pricing.
Data Plans: The store provides a range of data plans to suit different usage needs, from light users to heavy data consumers.
Accessories: Customers can find a wide selection of accessories, including cases, screen protectors, chargers, and headphones, to complement their mobile devices.
In-Store Pickup: Customers can conveniently collect their online orders at the store, ensuring a seamless shopping experience.

Location and Access

The O2 Shop West Bromwich is strategically located in the heart of the town center, making it easily accessible to both residents and visitors.

Address: 33 New Sq, West Bromwich B70 7PP, United Kingdom
Neighborhood: The store is situated in the New Square Shopping Centre, surrounded by various retail stores, cafes, and restaurants.
Transportation:
- By Bus: Several bus routes stop near the store, including the 74, 75, 76, and X10 services.
- By Train: West Bromwich Central Station is approximately a 10-minute walk from the store.
- By Car: The store is easily accessible by car, with several parking options available nearby.
Parking: A wheelchair-accessible car park is available near the store, ensuring accessibility for all customers.

Featured Characteristics

The O2 Shop West Bromwich stands out with its unique features, designed to enhance the customer experience.

Wheelchair-Accessible Entrance: The store offers a wheelchair-accessible entrance, ensuring that all customers can enter and navigate the store with ease.
Wi-Fi: Free Wi-Fi is available in-store, allowing customers to connect to the internet while browsing or making purchases.
Credit and Debit Card Payments: The store accepts various payment methods, including credit and debit cards, providing customers with convenience and flexibility.
NFC Mobile Payments: O2 Shop West Bromwich supports NFC mobile payments, enabling customers to pay using their smartphones.
Quick Visit: The store's layout and efficient processes ensure that customers can complete their transactions quickly and conveniently.

Practical Information

Here is some essential practical information to help customers plan their visit to the O2 Shop West Bromwich.

Opening Hours:
- Monday to Friday: 9:00 AM - 6:00 PM
- Saturday: 9:00 AM - 5:30 PM
- Sunday: 10:00 AM - 4:00 PM
Phone Number:1212729099
Website:stores.o2.co.uk

Positive Aspects from Reviews

Customer reviews play a crucial role in highlighting the strengths of the O2 Shop West Bromwich. One customer, Sue, praised the store for its excellent service and efficient problem-solving, stating:

"My sister Sue and myself popped in Saturday to sort out our contracts and received good service from staff there. No problems at all"

This review underscores the store's commitment to providing quality service and resolving customer issues promptly and professionally.

The store's average rating of 3.9/5 on Google My Business, based on 170 reviews, further emphasizes the positive customer experience offered by the O2 Shop West Bromwich. Customers appreciate the store's wide range of products, competitive pricing, and knowledgeable staff.

The O2 Shop West Bromwich, with its comprehensive services, convenient location, and commitment to customer satisfaction, has established itself as a go-to destination for telecommunications needs in the West Bromwich area.

Frequently asked questions about O2 Shop West Bromwich

What services does the O2 Shop West Bromwich offer?

The store offers mobile phone sales; upgrades; repairs; sim-only deals; data plans; and accessory sales.

How can I get to the O2 Shop West Bromwich?

The store is easily accessible by bus; train; or car; with nearby parking options.

Is the O2 Shop West Bromwich wheelchair-accessible?

Yes; the store offers a wheelchair-accessible entrance.

Can I use my credit or debit card to make purchases?

Yes; the store accepts various payment methods; including credit and debit cards.

Can I pay using my mobile phone at the O2 Shop West Bromwich?

Yes; the store supports NFC mobile payments.

Reviews of O2 Shop West Bromwich

Yvonne R.

4/5

My sister Sue and myself popped in Saturday to sort out our contracts and received good service from staff there. No problems at all

j S.

1/5

I visited the o2 store at new square west bromwich.i had to swap a sim car which was dealt with by a chap called liam and carrried out my request fine. Then i enquired about a new mobile as im on a rolling contract. I was passed on to a rep who went through deals with me as i told him what i was after and my budget.i also agreed to take out broadband with virgin(who i have had and think they are rubbish)but as it was a package i agreed to take out the deal when i next came into store 3 days later.the rep told me he would not be in but his colleague would so i specifically asked him to explain to the other rep exactly what deal we worked out and he told me the other rep will do you the same deal as he knows what deal it was. So i got out of work early got to west bromwich paid for parking and got to the 02 store upon where i met the rep.i told him i was there to take out the deal i had arranged with his colleague,to which he said he couldnt remember!! I explained ro him the deal i was shown. So after some explaining we went to his sales pad and he told me that the deal i was presented now didnt exist!! And that his colleague may have shown me a phone which wasnt the one i wanted,again i explained exactly to him the soecs we discussed and he told me it was impossible. So…either his friend needs to clean his ears out or they need to understand what the customer is saying in plain english!! The communication is clearly diabolical,the understanding of a customer was pathetic and i wasted my whole day with the o2 deal that now didnt apparently exist which i clearly went through with the previous rep. What a joke what a real let down to where staff in a communications company cannot communicate with themselves or customers!! What a pathetic joke. Never again will i bother with clowns. Time to get rid of my o2 (o poo) service. Absolute crap avoid this o2 store like the clap!!!

Philip M.

1/5

I've been charged double today not happy at all usually 20 pounds a month been charged 40 od pounds may be going to another provider

Rawand J.

1/5

I have seen really rude situations in that shop , staff ( i think he was Pakistani) was taking advantage of two customers ( they were struggling with English) . I will never come back to that shop . I don’t recommended at all ….

Karan V.

1/5

My first experience with o2 and that’s shit . I had a. Phone and staff didn’t ask you want today u want delivery at home or you want to collect another day he just did it his own and told you can collect it in 2-12-2024 or most probably 3-12-2024 But today is 05-12-2024 no update for collection shit

Proud M.

2/5

Went into O2 West Bromwich to upgrade my daughter’s phone. They asked if I had a Virgin media broadband contract to which I replied yes. I’ve been with Virgin media for over 18 years. The lady serving us put my address into the system and it wasn’t showing that my address had Virgin media broadband, she then went across to her colleague and told him that it was not showing up on the system and he proceeded to tell her that I was lying. I proceeded to show my email with my Virgin media bill and he looked like a deer caught in very bright headlights. He turned beetroot red and disappeared to the back of the shop and was not seen again. Shame on you!! Do not assume people are lying as it makes you look silly, when you are proved wrong. Embarrassing.

Jane G.

5/5

Popped in West Brom today, brilliant service - friendly, efficient- thank you

Stephen T.

5/5

Hi, i used the o2 New Square store in West Bromwich for the first time to buy a new phone, as i entered the store i was greeted by a member of staff, who was very polite, i told him about the problem i had with my old phone and he introduced me to Amraj, Amraj help me choose a new phone , he wasn't a pushy sales man, like the one's I've dealt with in the past, Amraj spent at least 1 1/2 hrs transferring my data to the new phone, what a great job Amraj, I went back a couple of days later asking if Amraj could help with getting my Email set up on the phone, there was a little problem getting it, so his colleague Shannon got involved and between them its all sorted now. A Big thank you Amraj and Shannon I never got this support from my previous provider. well done O2 West Bromwich. regards Steve.

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