Royal Mail Group Ltd

Address: 14 Rosscliffe Rd, Ellesmere Port CH65 5AA, United Kingdom.
Phone:3457740740.
Website: jobs.royalmailgroup.com
Specialties: Shipping and mailing service, Post office.
Other points of interest: Delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 53 reviews on Google My Business.
Average opinion: 2.3/5.

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Open today until 10:00.

Monday: 08:00–10:00
Tuesday: 08:00–10:00
Wednesday: 08:00–10:00
Thursday: 08:00–10:00, 04:00–18:00
Friday: 08:00–10:00
Saturday: 08:00–12:00
Sunday: Closed

Royal Mail Group Ltd, situated at 14 Rosscliffe Road in Ellesmere Port, United Kingdom, is a prominent entity in the postal and courier services industry. With a strong reputation and a rich history, Royal Mail has been serving the UK for over 500 years, evolving from a humble postal service to a global leader in logistics and communications. This comprehensive article delves into the details of Royal Mail Group Ltd at 14 Rosscliffe Road, highlighting its main services, location, unique features, practical information, and positive aspects as reviewed by its customers.

Royal Mail Group Ltd at 14 Rosscliffe Road offers a wide array of services, ensuring convenience and efficiency for both personal and business customers.

Shipping and Mailing Services: The primary service offered is the collection, sorting, and delivery of letters and packages. Royal Mail's extensive network ensures that items reach their destinations across the UK and internationally.
Post Office Services: The branch provides a range of post office services, including parcel tracking, money transfers, bill payments, and mobile phone top-ups. It also facilitates the collection of special delivery items and offers a 'Local Collect' service for online shopping returns.
Business Services: Royal Mail offers tailored solutions for businesses of all sizes, including mailroom management, data services, and international shipping. The 'Royal Mail Business Account' allows businesses to manage their mail online and access discounted rates.
Parcelshop: The branch doubles as a Parcelshop, allowing customers to send and collect parcels from major carriers, providing a one-stop-shop for shipping needs.

Royal Mail Group Ltd is strategically located at 14 Rosscliffe Road in Ellesmere Port, Cheshire, in the North West of England. The branch is easily accessible, situated in the Rossmore neighborhood, near the junctions of Rosscliffe Road and Overleigh Road.

Public Transportation: The branch is well-served by public transport, with several bus routes stopping nearby, including the 1, 2, 4, and 52 services. Ellesmere Port railway station is also within walking distance, providing links to major cities like Liverpool, Chester, and Manchester.
Parking: The branch offers a dedicated car park with wheelchair-accessible spaces, ensuring accessibility for all customers. Additionally, on-street parking is available nearby.

Royal Mail Group Ltd at 14 Rosscliffe Road stands out due to several unique features that enhance the customer experience.

Wheelchair Accessibility: The branch is fully wheelchair-accessible, featuring a level entrance and a designated parking space. This commitment to accessibility ensures that all customers can use its services with ease.
Self-Service Kiosks: Royal Mail offers self-service kiosks for printing postage and labeling packages, providing customers with a quick and convenient way to send items without needing to queue at the counter.
Business Hub: The branch includes a dedicated business hub, offering a quiet space for customers to work, use computers, and access printing services.

For the convenience of its customers, Royal Mail Group Ltd at 14 Rosscliffe Road operates under the following schedule and offers additional services.

Opening Hours: The branch is open Monday to Saturday, with varied hours to accommodate different customer needs. It is closed on Sundays and public holidays.
Contact Information: Customers can reach the branch using the provided phone number: 3457740740. Alternatively, they can visit the branch's website at jobs.royalmailgroup.com for more information.
Additional Services: The branch offers a range of additional services, including a 'Collect Plus' point for online shopping returns, a 'Post Office Card Account' service for benefit payments, and a 'Special Delivery' service for urgent items.

With an average opinion of 2.3/5 from 53 reviews on Google My Business, Royal Mail Group Ltd at 14 Rosscliffe Road receives praise for several aspects of its service.

Staff: Many reviewers commend the helpful and friendly staff, noting their efficiency and willingness to assist customers.
Convenience: Several customers appreciate the branch's location and the convenience of its services, including the self-service kiosks and extended opening hours.
Pricing: Some reviewers praise the competitive pricing of Royal Mail's services, particularly for international shipping.

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Shipping and mailing services; post office services; business services; and Parcelshop services.

Several bus routes stop nearby; and Ellesmere Port railway station is within walking distance.

Yes; it has a level entrance and a dedicated wheelchair-accessible parking space.

Self-service kiosks for printing postage and labeling packages.

It's for online shopping returns; allowing customers to collect their items at the branch.

2/5

Absolutely unbelievably crap service. I have insomnia and can't sleep some nights so there is a big CLEAR SIGN on my door stating 'if no answer please leave behind black bin' normally this is not a problem and I get a delivery proof pic of it behind bin or it comes through that magical little hole in the door. Letterbox is it ? 🤷 Today I wake up late (no sleep night before or night before that) to find my tracker says delivery attempted YET NO RED CARD and that ofc my big sign had been ignored. Rang up waited 30mins for the lady to repeat my tracking message and then tell me I would have to wait till the next morning (which subsequently I had made plans for) some business to attend to and a therapist to see. But hey ho I will have to live with it..... THANKS ROYAL MAIL LEARN TO READ PS would like to add the service has improved again my normal postman is very good cheary happy chap but sometimes I think it's another stand in maybe who just I don't understand ignoring the signs I don't get it why ignore a sign. Anyway trust saying to say this is NOT constant they are very occasional and as stated my usual service and certainly my postman is nothing short of perfect.

2/5

The staff are always helpful & friendly, but the opening times are ridiculous. They are getting shorter & shorter. It needs to be open later, so people who work can actually come & collect their items.

1/5

Your timings are pathetic. People work. Opening for a 2 hour slot helps no one. The Thursday slot is a deliberate attempt to mess us about. Most people finish work at 5 or 5.30 so it is UNREALISTIC to make it there for 6pm. Pathetic. No wonder you are losing money hand over fist.

1/5

"attempt delivery" for two days now saying nobody is in.lies .I even gave my phone number. do the job or pass the contracts on. no wonder you are in the news for failing

1/5

Honestly I've never experience such hassle from a Post Office before. We have lived at our address for TWO YEARS and had numerous deliveries -2 when we first moved our parcels kept getting sent back to the senders as 'incorrect address' - Now this happens still every so often and has happened TWICE in the past 2 months again. It's getting ridiculous. Our address is perfectly accessible and is on Google maps, maps ETC. so there should be no issues whatsoever any more. It's very frustrating and you can't even contact them properly either !!

1/5

One star is too much for this postman. I received a package yesterday. I tried ringing the local sorting office to complain about the postman but they close at 10 am ?why? My package was roughly shoved through my letterbox after the postman had knocked on my door? There is a notice at the side of the door stating "PLEASE USE MY INTERCOM DO NOT KOCK MY DOOR THANK YOU". This notice is for my security , I am 76 years of age. It is not for the postman to blatantly ignore. He seemed to think the notice should not apply to him! He could easily have used the intercom to advise me about my delivery but chose not to. When I opened the door he argued with me and threatened that he would not deliver my mail in future. Really!! My security was of no importance to him. He was utterly rude and a total mysogenist. Needless to say that I have reported this awful postman to head office for his unacceptable behaviour. Where is the nice postman we used to have in this area? This notice is for my security

1/5

Awful service. They deserve 0 star. I don’t know why these guys are still in operation. Worse delivery service ever. *Always delivering my mail to another address… *1st class arrives 2 days after getting a delivery notification and 2nd class is 3 days afterwards.

1/5

8-10am to pick up a parcel? Stop changing the times every 5 minutes. I’ve had 2 parcels returned thanks to it never being open. Absolutely dire company. As is evident by the latest scandal.

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