Pets at Home Axminster

Address: West St, Axminster EX13 5NX, United Kingdom.
Phone:1297631796.
Website: petsathome.com
Specialties: Pet store.
Other points of interest: Delivery, In-store pick-up, On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 517 reviews on Google My Business.
Average opinion: 4.5/5.

Location of Pets at Home Axminster

Pets at Home Axminster West St, Axminster EX13 5NX, United Kingdom

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Open Hours of Pets at Home Axminster

Open today until 19:30.

Monday: 09:00–19:30
Tuesday: 09:00–19:30
Wednesday: 09:00–19:30
Thursday: 09:00–19:30
Friday: 09:00–19:30
Saturday: 09:00–19:00
Sunday: 10:30–16:30

Introduction: Pets at Home Axminster - Your Comprehensive Pet Care Hub

Nestled in the heart of Axminster, Pets at Home is a beacon of pet care, offering an extensive range of products and services tailored to meet the needs of pets and their owners. Located at 5 West Street, Axminster EX13 5NX, United Kingdom, this pet care center is committed to ensuring that pets in the local community lead happy, healthy lives.

Main Services

Pet Supplies: Pets at Home Axminster offers a wide variety of pet food, accessories, and toys for dogs, cats, small mammals, birds, fish, and reptiles. Their extensive range caters to all ages and breeds, ensuring you find the perfect products for your pet.
Grooming Services: The store features a dedicated grooming salon where professional groomers provide a range of services, including haircuts, nail clipping, and baths, to keep your pet looking and feeling their best.
Pet Services and Advice: The knowledgeable team at Pets at Home Axminster is always on hand to offer expert advice on pet health, nutrition, and behavior. They also provide services such as microchipping and pet insurance guidance.
In-store Services and Workshops: The store hosts regular workshops and events, providing pet owners with the opportunity to learn new skills, like basic first aid or training techniques, and strengthen the bond with their pets.
Online Shopping and Delivery: For added convenience, Pets at Home Axminster offers an online shopping platform with free delivery options for orders over £29.99. You can also choose to pick up your online order in-store.

Location and Access

Pets at Home Axminster is situated on West Street, in the town center, ensuring easy access for locals and visitors alike. The store is conveniently located near other amenities, such as shops, cafes, and public transportation links.

Featured Characteristics

Wheelchair Accessibility: The store is designed with wheelchair accessibility in mind, featuring a dedicated car park and entrance to ensure all customers can shop with ease.
Quick Visit Service: Pets at Home Axminster offers a quick visit service, allowing customers to pick up essential items, such as pet food or medicine, in a hurry without having to navigate the full store.
Variety of Payment Methods: The store accepts multiple payment methods, including credit cards, debit cards, and NFC mobile payments, for added convenience.

Practical Information

Address: 5 West St, Axminster EX13 5NX, United Kingdom
Phone:1297631796
Website:petsathome.com
Opening Hours:
- Monday - Friday: 9:00 AM - 7:00 PM
- Saturday: 9:00 AM - 6:00 PM
- Sunday: 10:30 AM - 4:30 PM

Positive Aspects from Reviews

With an average rating of 4.5/5 from 517 reviews on Google My Business, Pets at Home Axminster receives high praise for its:

Wide range of products: Customers appreciate the extensive selection of pet food, accessories, and toys, as well as the helpful advice from staff members when choosing the right products for their pets.
Excellent customer service: Many customers commend the friendly and knowledgeable staff, who consistently provide exceptional service and go out of their way to assist customers.
Convenient location: The store's central location in Axminster makes it easily accessible for locals and visitors, with ample parking available.
High-quality grooming services: Customers rave about the professional grooming services, with many noting the positive impact on their pets' appearance and well-being.

In conclusion, Pets at Home Axminster is more than just a pet store; it is a comprehensive pet care hub that caters to the diverse needs of pets and their owners in the local community. With its extensive range of products, expert services, and convenient location, it is a one-stop-shop for all your pet care requirements. Whether you're a seasoned pet owner or a new pet parent, Pets at Home Axminster is the perfect destination for ensuring your pet enjoys a happy, healthy life.

Frequently asked questions about Pets at Home Axminster

What are the store's opening hours?

Monday - Friday: 09:00–19:00; Saturday: 09:00–18:00; Sunday: 10:30–16:30.

Does the store offer online shopping?

Yes; with free delivery for orders over £29; 99 or pick-up in-store.

Are there any services for pets in need of urgent care?

Yes; the quick visit service allows for swift pick-up of essential items like pet food or medicine.

Can I find pet food for specific ages or breeds?

Yes; the store offers a variety of pet food tailored to different ages; breeds; and dietary needs.

Is the store wheelchair accessible?

Yes; it features a dedicated car park and entrance for wheelchair users.

Reviews of Pets at Home Axminster

sl

5/5

Lovely young lady served me and recommended a place where I could buy something, pets at home didn't stock, she was very helpful and even showed me the way on her phone. Unfortunately I couldn't say the same for the tall man that worked there. A man had a problem with a standing order and asked for help with cancelling it. The ladies who worked there were trying to help, unfortunately the male who was asked if he could help was very rude and sarcastic to the customer (who ended up walking out because of this)! The customer was trying to explain his problem and had stayed calm up until this point! Very unprofessional!

Guy S.

1/5

Accessibility issues make this store impractical for working customers Unfortunately, I have to give this store 1 star due to their recent decision to reduce opening hours, making it virtually impossible for anyone with conventional working hours to visit. This seems like a concerning sign that the store may be winding down operations. The positives: The staff are consistently friendly and helpful, the store is generally clean and well-maintained, and I've noticed genuine improvements in their aquatics department over the years. The major issue: The restricted hours mean working people can no longer access the store for even quick top-ups. This forces customers like myself rely solely on specialist retailers and online shopping instead - exactly the opposite of what a convenience-focused pet store should be encouraging (myself using this store when needing supplies quickly without the time to travel to specialist stores after work) While the reptile food selection remains at typical Pets at Home standard of quality, the real disappointment is losing a local option due to poor accessibility planning. Such a shame to see a store with helpful staff become unusable for the very customers who want to support local retail.

Louis H.

5/5

A fairly small but very well stocked store. The staff are always super helpful. Parking can sometimes be tight but it's never really been a problem.

Chloe M.

5/5

Vanessa is always such a wonderful person to talk to when i go in to pets at home , no matter the question she always has the time and always is incredibly knowledgeable,patient and understanding. She helped me so much when I came in to find food to support my cats kidney issues. She is an outstanding representative of Pets at Home ❤️

Martin M.

5/5

Just went to have a look around. Whilst I was there, I thought I'd just ask questions about a fish tank filter. The assistant was very helpful. She gave me tips on how to maintain my filter and keep a clean, healthy tank I left with a little something for my little fishies