Florala Utilities

• Water Utility Services: Florala Utilities ensures the delivery of clean, safe drinking water to its customers. This includes water treatment, distribution, and maintenance of the water infrastructure.
• Wastewater Management: The company collects, treats, and disposes of wastewater responsibly, adhering to strict environmental regulations.
• Natural Gas Services: Florala Utilities provides natural gas to customers for heating, cooking, and other energy needs. They maintain the gas infrastructure, including pipelines and meters.
• Customer Service: The company offers various customer service options, such as bill payment, new service requests, and answering customer inquiries.

Florala Utilities is situated on the west side of Florala, Alabama, in the southern part of the state. The facility is easily accessible from US-84 and AL-55. There is a dedicated parking area for customers, including a wheelchair-accessible space.

The entrance to the facility is also wheelchair-accessible, with a ramp providing easy access to the building. The location offers convenient hours for customers to visit, discuss their accounts, or pay their bills in person.

• Community Focus: Florala Utilities places a strong emphasis on serving its community, ensuring reliable and affordable utility services to its customers.
• Environmental Conservation: The company is committed to protecting the environment by implementing conservation measures and adhering to strict regulations for wastewater treatment and disposal.
• Transparency: Florala Utilities provides comprehensive information on its website about rates, policies, and water quality, ensuring customers are well-informed about their services.
• Emergency Response: The company has emergency response protocols in place to address any issues with water, wastewater, or natural gas services promptly and effectively.

• Contact Information:
  • Address: 1293 5th St, Florala, AL 36442, United States
  • Phone: 334-858-6722
  • Website: floralautilitiesboard.com
• Payment Methods: Florala Utilities accepts credit cards, debit cards, and cash for bill payments. Customers can also set up automatic payments or pay their bills online.
• Business Hours: The facility is open to customers Monday through Friday, from 8:00 AM to 5:00 PM. However, customers can access their accounts and make payments 24/7 through the company's website.

Florala Utilities has an average opinion rating of 4/5 on Google My Business, with 1 review. Some positive aspects highlighted in the review include:

• Responsive Customer Service: The reviewer praised the friendly and helpful staff, who promptly addressed their concerns and answered their questions.
• Affordable Rates: The customer mentioned that the utility rates were reasonable and that they appreciated the clear communication about the billing process.
• Reliable Services: The reviewer noted that the water and natural gas services were consistently reliable, with minimal interruptions.